Delivery & Returns
DELIVERY & RETURNS
Shipping
| Country | UK | FRANCE | BELGIUM |
| Shipping Cost | £3.39 | €9.90 | €13.50 |
| Free Delivery | On orders over £50 | On orders over €75 | On orders over €75 |
| Delivery Time | 48 Hours tracked (EVRI) |
3-5 Business days (Royal Mail) |
3-5 Business days (Royal Mail) |
Please note: We only deliver to UK domestic addresses, France and Belgium
All shipping costs are displayed at checkout before payments are made and shipping costs will vary based on volume ordered. All prices are displayed in UK GBP and may be billed in your local currency depending on your banking provider.
Returns
We are happy to issue an exchange or refund to the original credit card for any unopened merchandise bought on www.Kimaiia.com if it is returned within 28 days of the date of purchase.
- Send us an email to hello@kimaiia.com to let us know if wish to return your item.
- Package your items carefully back into the box it was delivered in and include your invoice/ copy of your booking order, label your package (ensuring your original delivery address does not show). PLEASE NOTE WE ONLY REFUND ITEMS ORDERED FROM WWW.KIMAIIA.COM
- All items must be accompanied by a copy of the original receipt and in unopened, saleable condition. (Anything that is returned opened or used won’t be refunded and will be disposed of).
We promise to refund any unopened items that you are not completely happy with, within 14 days of receipt. Payment will be credited to your original method of payment. You will be notified by email when your refund has been processed. Any returns after 28 days will not be refunded. The customer is responsible for paying postage. We are not obliged to issue refunds for any opened products.
Shipping costs are the responsibility of the customer and are non-refundable.
KIMAIIA Address:
Please send your order back to:
KYMA WELLNESS LIMITED (14745005)
LU.102 The Light Bulb, 1 Filament Walk SW18 4GQ London
KIMAIIA e-mail address:
hello@kimaiia.com
The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods. You can ask for a proof of postage and keep this for reference. Without this, we cannot refund any money if we do not receive your parcel.
If you have an issue with your product or delivery, please contact us to discuss delivery and returns options at hello@kimaiia.com
If getting in touch about a return, please include your order number and product details in the email.